Should I shut my water off to my home if I am going on vacation?

It depends upon what type of main shutoff valve you have. If you have a 1/4 turn type valve such as a ball value we recommend shutting if off. If you have a gate valve we recommend against shutting it off because these valves have a tendency to break off in the closed position and this could leave you with no water in your home!

How do I keep my garbage disposal smelling fresh?

Use a natural bacteria enzyme such as Bio-Clean once a week! It will smell great! You can use it for a fresh smelling liter box as well.

Why am I changing my toilet flapper every four or five months?

Toilet bowl cleaner tablets such as '2000 Flushes' typically contain a bleach usually chlorine based. Do not use these tablets as they will destroy all the rubber items inside your toilet! Use the kind that hang on the rim of the bowl instead. Also make sure to get a silicone impregnated flapper when you purchase your next one. This type will hold up better in city water with a high chlorine content.

Why do my pipes rattle when I turn my faucet off?

This is known as water hammer. The air chambers in the walls have leaked out the air and filled with water. To correct this follow these steps. First, turn off the water to your house using the valve outside your house or at the water meter. Next, turn on every faucet in the house, including outside hose bibbs and shower valves. After they have been drained, get a shallow pan and disconnect the toilet supply lines, allowing the water to drain into the pan. This will ensure that as much water as possible has been drained from your water pipes in the walls. Next, put that toilet valves back together and turn all of the faucets you previously turned on, off. Turn the water back on to the house. Wait 10-15 minutes before turning a valve on. This procedure will recharge the air chambers and eliminate the water hammer.

Should I place a cover on my air conditioner condenser during the cooler months?

We recommend against using an air conditioner covers because they can trap moisture inside the unit which wreaks havoc with the electronics.

RupCoe Plumbing, Heating & Air Conditioning

PRIVACY POLICY

Effective Date: June 2, 2026

www.rupcoeplumbing.com

1. Introduction

RupCoe Plumbing, Heating & Air Conditioning ("RupCoe," "we," "us," or "our" ) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us, use our website, or receive services from us.

By contacting us or using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

Full name
Home or service address
Phone number (including mobile number)
Email address
Description of your service request or issue
Payment information (processed securely through our payment processor)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Pages visited and time spent on our site
Referring website or search terms

3. How We Use Your Information

We use the information we collect to:

Schedule and dispatch service appointments
Send appointment confirmations, service alerts, and follow-up communications
Send SMS/text messages as described below and in our Terms of Service
Process payments for services rendered
Respond to your inquiries and provide customer support
Improve our services and customer experience
Comply with legal obligations

4. Text Message (SMS) Communications

When you contact RupCoe by phone and provide your mobile number during the service intake process, you consent to receive transactional SMS messages related to your service request. These messages may include:

Missed call notifications and callback requests
Appointment confirmations and reminders
Technician dispatch alerts
Service completion notifications

Message frequency varies based on your service interactions. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message from us. For help, reply HELP. We do not send marketing or promotional text messages.

For full SMS terms, please review our Terms of Service at www.rupcoeplumbing.com/terms-of-service.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service providers: Third-party vendors who assist us in operating our business (scheduling software, payment processors, SMS platforms ) under strict confidentiality agreements.
Legal requirements: When required by law, court order, or governmental authority.
Business protection: To protect the rights, property, or safety of RupCoe, our customers, or others.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a minimum of three (3) years.

7. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the information provided in Section 9 below.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Company: RupCoe Plumbing, Heating & Air Conditioning

Phone: (908) 226-1616

Website: www.rupcoeplumbing.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the new policy.

Last Updated: June 2, 2026

Privacy Policy