Should I shut my water off to my home if I am going on vacation?

It depends upon what type of main shutoff valve you have. If you have a 1/4 turn type valve such as a ball value we recommend shutting if off. If you have a gate valve we recommend against shutting it off because these valves have a tendency to break off in the closed position and this could leave you with no water in your home!

How do I keep my garbage disposal smelling fresh?

Use a natural bacteria enzyme such as Bio-Clean once a week! It will smell great! You can use it for a fresh smelling liter box as well.

Why am I changing my toilet flapper every four or five months?

Toilet bowl cleaner tablets such as '2000 Flushes' typically contain a bleach usually chlorine based. Do not use these tablets as they will destroy all the rubber items inside your toilet! Use the kind that hang on the rim of the bowl instead. Also make sure to get a silicone impregnated flapper when you purchase your next one. This type will hold up better in city water with a high chlorine content.

Why do my pipes rattle when I turn my faucet off?

This is known as water hammer. The air chambers in the walls have leaked out the air and filled with water. To correct this follow these steps. First, turn off the water to your house using the valve outside your house or at the water meter. Next, turn on every faucet in the house, including outside hose bibbs and shower valves. After they have been drained, get a shallow pan and disconnect the toilet supply lines, allowing the water to drain into the pan. This will ensure that as much water as possible has been drained from your water pipes in the walls. Next, put that toilet valves back together and turn all of the faucets you previously turned on, off. Turn the water back on to the house. Wait 10-15 minutes before turning a valve on. This procedure will recharge the air chambers and eliminate the water hammer.

Should I place a cover on my air conditioner condenser during the cooler months?

We recommend against using an air conditioner covers because they can trap moisture inside the unit which wreaks havoc with the electronics.

RupCoe Plumbing, Heating & Air Conditioning

TERMS OF SERVICE

Effective Date: June 2, 2026

www.rupcoeplumbing.com

1. Agreement to Terms

These Terms of Service ("Terms" ) govern your use of services provided by RupCoe Plumbing, Heating & Air Conditioning ("RupCoe," "we," "us," or "our"). By contacting us, requesting service, or providing your information, you agree to these Terms.

2. Services

RupCoe provides residential and commercial plumbing, heating, and air conditioning services. Specific services, pricing, and scope are determined at the time of your service request and may be documented in a separate service agreement or invoice.

3. SMS / Text Message Terms

Customers may also provide express written consent by completing the SMS opt-in form at www.rupcoeplumbing.com/request-callback.

Opt in for Callback

3.1 Consent to Receive SMS Messages

By calling RupCoe and providing your mobile phone number during the service intake process, you expressly consent to receive transactional SMS text messages from RupCoe at the mobile number you provide. These messages are sent to facilitate your service request and may include:

Missed call notifications and callback requests
Appointment confirmations and scheduling updates
Technician dispatch and arrival alerts
Service completion notifications and follow-ups

Your consent to receive SMS messages is not a condition of purchasing any service from RupCoe.

3.2 Message Frequency

Message frequency varies based on your service interactions with RupCoe. You may receive multiple messages in connection with a single service visit.

3.3 Message and Data Rates

Standard message and data rates may apply to SMS messages sent to or received from RupCoe. These charges are assessed by your mobile carrier and are your responsibility. RupCoe does not charge additional fees for SMS communications.

3.4 Opt-Out Instructions

You may opt out of receiving SMS messages from RupCoe at any time by replying STOP to any text message from us. After opting out, you will receive a single confirmation message and no further messages will be sent, except as required by law.

Supported opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT

3.5 Help

For help with SMS communications, reply HELP to any text message from us, or contact us directly at (908) 226-1616.

Supported help keywords: HELP, INFO

3.6 Opt-In Confirmation

Upon your first service interaction where SMS communications are applicable, you will receive a confirmation message such as:

"RupCoe Plumbing: You've opted in to receive service-related text updates. Msg & data rates may apply. Reply STOP to opt out or HELP for help."

3.7 No Marketing Messages

RupCoe does not send marketing or promotional SMS messages. All text messages are transactional in nature and directly related to your service requests.

3.8 Supported Carriers

SMS messaging is available through most major U.S. carriers. Carrier support is not guaranteed for all carriers. RupCoe and its messaging partners are not liable for delayed or undelivered messages.

4. Payment Terms

Payment for services is due upon completion unless otherwise agreed in writing. RupCoe accepts cash, check, and major credit cards. Invoices not paid within 30 days of the service date may be subject to a late fee of 1.5% per month on the outstanding balance.

5. Service Warranties

RupCoe warrants its workmanship for a period of 90 days from the date of service completion. Parts and equipment warranties are provided by the respective manufacturers. This warranty does not cover damage caused by misuse, modification, or work performed by others after our service.

6. Limitation of Liability

To the maximum extent permitted by applicable law, RupCoe's total liability for any claims arising from our services shall not exceed the amount paid for the specific service giving rise to the claim. RupCoe is not liable for indirect, incidental, or consequential damages.

7. Privacy

Your use of our services is also governed by our Privacy Policy, available at www.rupcoeplumbing.com/privacy-policy, which is incorporated into these Terms by reference.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

9. Governing Law

These Terms are governed by the laws of the State of New Jersey. Any disputes arising under these Terms shall be resolved in the courts of New Jersey.

10. Contact Us

For questions about these Terms of Service, please contact us:

Company: RupCoe Plumbing, Heating & Air Conditioning

Phone: (908 ) 226-1616

Website: www.rupcoeplumbing.com

Last Updated: June 2, 2026